FAQ

When, where, how… We will solve all of your questions in our FAQ.

SOM Festival takes place during the months of July and August spread over a total of 10 days.

SOM Festival takes place at the Varadero of Real Club Náutico de Castellón.

Doors open at 8:00pm and the concerts start at 10:00pm. All events end around midnight.

Yes, the tickets are personal and non-transferable. To access, the person carrying the ticket needs to show ID.

There is no physical box office, but you can buy your ticket on the same day of the event as long as they are available through www.enterticket.es

You don’t need to print your ticket, you can show the PDF with the QR code on your mobile.

It isn’t possible to get a refund. However, you can sell it to another person and change the name on the ticket through the ticket sales website, which has an additional cost of €5.

There are food and drink stalls available to attendees inside the venue. We remind you that you can’t access the venue with food and drink.

No. SOM Festival already has a gastronomic area at an affordable price.

Yes, in our gastronomic area there are vegan and gluten free options. We also have gluten-free beer at the bars.

The payment system is CASHLESS, which works through your wristband. Within the enclosure there are different points where you can top up the amount you want. What you don’t consume will be fully returned five days after the event.

No, you can top up as much as you want, but keep in mind that you will not be able to request a refund for the excess amount until two days after the event and will then take about five more days to become effective.

You can request your refund two days after the event, through the festival’s website: www.somfestival.es using the wristband return button.

Yes, there is an access adapted for those with reduced mobility.

No, once you are in your assigned seat it can’t be changed.

There is no age limit as long as minors under 16 are accompanied by an adult and minors under 18 have a signed parental authorization.

No, once you leave the venue you cannot re-enter.

We have a tent to attend to any emergency that may occur, as well as an ambulance service in case it’s necessary to transfer anyone to a hospital.

Yes, there is a visible point for incidents and lost objects, and to resolve any questions that may arise.

Professional photo or video cameras are not allowed, except in the cases of previously accredited media.

No, smoking is prohibited inside the festival facilities.

Tickets are on sale on our website: www.somfestival.es

There are several ways such as the bus or tram, that will have a special service extended during the concert days.